DH: Healthcare Performance Metrics

Course content

Key performance metrics: KPI taxonomy, selecting indicators, data collection,
Nonclinical indicators: Length of Stay, Beds, Outpatient service visits, Occupancy rates, Total discharges, etc
Clinical indicators: Definitions, inpatient quality indicators, prevention quality indicators, patient safety indicators, pediatric indicators
Benchmarks, sources, safety benchmarks
Reporting, reporting options, reporting designs
Statistics: Predictive modeling, indicator adjustments, statistical process control costing

References

Bergeron, B. P. (2017). Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard. United Kingdom: Taylor & Francis.
Langabeer II, J. R. (2018). Performance Improvement in Hospitals and Health Systems: Managing Analytics and Quality in Healthcare, 2nd Edition. United States: Taylor & Francis.

Pre-requisite	:	None
Total credits	:	6 credits - Lecture and Tutorial
Type	:	Department elective
Duration	:	Full Semester - To be offered normally in 2^nd semester
Name(s) of other Academic units to whom the course may be relevant	:	BSBE, Math, CSE, CHE