SOM 633 - Quality Management

Course content
  • Evolution of Quality Management; Concepts of Product and Service Quality; Dimensions of Quality; PDCA Cycle. Deming, Juran’s, Crosby, TQM Philosophy ; 7 QC tools;
  • Statistical Control charts- for attributes and variables characteristics; Process capability analysis; Acceptance sampling and inspection plan; Measurement System Analysis; ANOVA; Multiple Linear Regression; Basic concept on Design of Experiment (DOE) ; Factorial Design; Six Sigma Quality; QS 9000 and ISO 9000-2008; Taguchi’s Method; QFD; Reliability Cases and Project Component.
  • Besterfield, D H et al., Total Quality Management, 3 rd Edition, Pearson Education, 2008.
  • Montgomery, D. C., Introduction to Statistical Quality Control, John Wiley & Sons, 3rd Ed.
  • Mitra A., Fundamentals of Quality Control and Improvement, PHI, 2nd Ed., 1998.
  • Montgomery D. C., Design and Analysis of Experiment, 5302222th Edition, John Wiley & Sons.Total Quality Management, Autor - D H Besterfield, Pearson, 4th ed., 2017
Pre-requisite : Basic Statistics
Total credits : 3
Maximum Strength : 60
Type :
Duration : Autumn 2022. September 2022 - November 2022
Name(s) of other Academic units to whom the course may be relevant : N/A