Evolution of Quality Management; Concepts of Product and Service Quality; Dimensions of Quality;
PDCA Cycle. Deming, Juran’s, Crosby, TQM Philosophy ; 7 QC tools;
Statistical Control charts- for attributes and variables characteristics; Process capability
analysis; Acceptance sampling and inspection plan; Measurement System Analysis; ANOVA; Multiple
Linear Regression; Basic concept on Design of Experiment (DOE) ; Factorial Design; Six Sigma
Quality; QS 9000 and ISO 9000-2008; Taguchi’s Method; QFD; Reliability Cases and Project
Component.
References
Besterfield, D H et al., Total Quality Management, 3 rd Edition, Pearson Education, 2008.
Montgomery, D. C., Introduction to Statistical Quality Control, John Wiley & Sons, 3rd Ed.
Mitra A., Fundamentals of Quality Control and Improvement, PHI, 2nd Ed., 1998.
Montgomery D. C., Design and Analysis of Experiment, 5302222th Edition, John Wiley & Sons.Total
Quality Management, Autor - D H Besterfield, Pearson, 4th ed., 2017
Pre-requisite
:
Basic Statistics
Total credits
:
3
Maximum Strength
:
60
Type
:
Duration
:
Autumn 2022. September 2022 - November 2022
Name(s) of other Academic units to whom the course may be relevant